How does the claims process work

We understand that making a claim can seem daunting and you may feel like the underdog, especially if you haven’t dealt with a solicitor before. It doesn’t help your confidence when companies are vague about how they work. So in this section we have tried to make the claims process as simple and transparent as possible – taking you through how the system works and what you can expect along the way.

Our claim process, step by step:

1. Use our site to find out more

We understand that making that first step to claiming is often the hardest. That's why we have used our experience to provide the answers to some of our most commonly asked questions.

2. Get in contact with us

You will speak to a friendly, legally trained advisor who can assess whether you have a valid claim and match you with the right solicitor for your case.

Contact us if you have more questions or if you would like to go ahead and make a claim. In most instances, if they feel you may have a claim, they'll transfer you immediately to one of our selected solicitors for an initial free legal consultation.

3. Discuss your case

Your solicitor will discuss the facts relating to your case and how the injury has affected you.

These discussions will help them to assess the strength of your case and give you the chance to ask any questions you might have about the process.

They'll need to ask you about the accident and who was to blame, your injury and any losses, and expenses you've incurred. If they feel you have good prospects of success they will offer to progress your case. There will be some paperwork for you to sign, but this will be all explained to you.

4. Solicitor submits your claim

Your solicitor will formally notify the person or organisation that was to blame for causing your injury, with details of your claim.

The other side must respond within a fixed time period to say whether they accept or deny responsibility for your injuries. This is called admitting or denying liability.

If the other side accepts blame, you will usually need to attend a medical examination with an independent expert in your local area to help your solicitor work out how much your claim is worth. This is called valuing your claim. Your solicitor will sort all this out for you.

5. Your claim proceeds

Your solicitor handles contact with the other party and negotiates on your behalf.

Any settlement offer made by the other side will be presented to you by your solicitor and they will advise you on whether or not is is a fair offer. You will then decide whether to accept this offer of compensation.

Most cases are settled without going to court. Your solicitor will negotiate on your behalf and keep you informed on the best route to take to ensure you get the maximum compensation you deserve.

6. Your claim is settled

Win and you receive the compensation you deserve. Lose, and you will pay nothing with our No Win No Fee guarantee.

You will receive your compensation.

If you lose, you will owe nothing under the No Win No Fee agreement. If you win you may have to pay some legal costs from your compensation to your solicitor (this will have been fully discussed and agreed with you at the beginning of the process).